Rapid, constant, and disruptive change is now the norm in organizations. What succeeded in the past is no longer a guide to what will succeed in the future. The eight most expensive words any leader can use is "that's the way we have always done it". Twenty-first-century managers simply don’t (and can’t!) have all the right answers.

To cope with this new reality, organizations have been moving away from traditional command-and-control practices to something very different.

This shift focuses on a model in which managers and leaders give support and guidance rather than instructions. This approach enables employees to learn how to adapt to constantly changing environments, in ways that unleash fresh energy, innovation, and commitment.

The key role of a manager and leader is becoming a high-performance coach.

This is a dramatic and fundamental shift we have observed first-hand at StellaHP. Increasingly, coaching is becoming integral to the fabric of a learning and performance culture. Coaching is a skill that good managers and leaders at all levels need to develop and deploy.

By empowering their people, a coaching leader frees up their own time to focus on key functions such as objective setting, the development of the team, and driving a high-performance culture. They see both one-on-one and team meetings as an opportunity to coach. 

At team meetings and one-on-ones, leaders use their coaching skills of listening, questioning, and goal setting to empower the team or individual to take responsibility for situations and guide them to seek solutions to their problems. 

Leaders who use effective coaching techniques can profoundly influence their direct reports and the wider business culture and results.

Managers and Leaders who coach perform significantly better than those who do not. Typical performance outcomes are listed below.

• Increase job satisfaction and morale
• Increase employee engagement
• Improve productivity and overall job performance
• Help individuals and teams connect with the bigger picture
• Create personal responsibility and autonomy within the team
• Have time to focus on what’s important to the organization going forward
• Have much lower staff turnover

Learning Outcomes

In this module we will cover:

1. What coaching IS and is NOT.
2. The first principle of coaching - Ask don't tell.
3. The benefits of using a high-performance coaching framework.
4. The danger of only using training as an approach to up-skill.
5. The difference between rational commitment and emotional commitment.
6. Where StellaHP's High-Performance Coaching System largely focuses.
7. What millennials want moving forward.
8. The coaching triangle.
9. The difference between performance coaching and developmental coaching.